Return & Refund Policy

At Talvyna Home & Outdoor, customer satisfaction is our top priority. This Return and Refund Policy explains the conditions, timeframes, and procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

1. Company Information

Talvyna Home & Outdoor
Phone number: (363) 941-7070
Email: contact@talvyna.store
Address: 7791 Northwest 46th Street, Miami FL 33166, United States

2. Return Eligibility

We accept returns under the following conditions:

  • Customers may request a return within 7 days after receiving the product

  • Items must be:

    • Unused

    • Unworn

    • In original condition

    • In original packaging

    • With all accessories, manuals, and labels included

Returns that do not meet these requirements may be rejected.

3. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

  • Items marked as final sale or clearance

  • Gift cards or digital products

  • Products damaged due to misuse, negligence, or normal wear and tear

  • Items returned without original packaging or missing components

4. Exchange Policy

We allow exchanges within 10 days after the delivery date.

Exchange Conditions:

  • The item must meet all return eligibility requirements

  • Exchanges are subject to product availability

  • Customers may exchange for:

    • A different size

    • A different color

    • A similar item of equal value

If the exchanged item has a price difference, the customer may be required to pay the difference or receive store credit.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

📧 contact@talvyna.store

Please include the following information:

  • Order number

  • Full name used for the order

  • Reason for return or exchange

  • Clear photos of the product (if applicable)

Return requests submitted without prior approval may not be processed.

6. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

  • We recommend using a trackable shipping service to ensure your return is received.

  • Talvyna Home & Outdoor is not responsible for lost or damaged return shipments.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

To assist us in resolving the issue, please provide:

  • Order number

  • Photos or videos clearly showing the damage or defect

  • Photos of the packaging

Once verified, we will offer one of the following solutions:

  • Replacement item

  • Exchange

  • Full refund

8. Refund Approval Process

Once your return is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method

We reserve the right to deny refunds for items that do not meet our return conditions.

9. Refund Processing Time

Approved refunds will be processed within 5 to 10 business days.

Please note:

  • Refund processing time depends on your payment provider

  • Banks and credit card companies may take additional time to post the refund

Talvyna Home & Outdoor is not responsible for delays caused by financial institutions.

10. Partial Refunds

In certain situations, partial refunds may be granted, including:

  • Items returned with missing parts

  • Items returned in used or damaged condition

  • Items returned outside the approved return window

Partial refunds are issued at our sole discretion.

11. Order Cancellations

  • Orders may be canceled before shipment for a full refund

  • Once an order has been shipped, it cannot be canceled and must follow the return process

To request a cancellation, contact us immediately after placing your order.

12. Refused or Undeliverable Packages

If a package is refused or returned due to:

  • Incorrect address provided by the customer

  • Failure to receive the package

  • Multiple unsuccessful delivery attempts

Refunds may be subject to additional shipping or handling fees.

13. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check with your bank or credit card provider

  • Contact us at contact@talvyna.store for further assistance

14. Changes to This Policy

Talvyna Home & Outdoor reserves the right to update or modify this Return and Refund Policy at any time without prior notice.

Changes take effect immediately upon being posted on our website.

15. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: contact@talvyna.store
đź“ž Phone: (363) 941-7070
đź“Ť Address: 7791 Northwest 46th Street, Miami FL 33166, United States